Operations manager at Thames Water Utilites in , United Kingdom Job Vacancy 2018
Operations manager Thames Water Utilites March 2018 : As being the company continues to grow, Thames Water Utilites staying open to innovation and also new ideas that helped him remain ahead in the industry. Employees of Thames Water Utilites have a variety of opportunities to participate in growth programs themselves each professionally and personally and also get guidance from the leaders Thames Water Utilites. Thames Water Utilites believes how the best way to develop business is to help employees grow and boost their potential. When you are interested in a career together with Thames Water Utilites, then the is your best possible opportunity to achieve it. Thames Water Utilites could occupation Operations manager to obtain qualified candidates for employment with the adhering to requirements.
Operations manager March 2018
Thames Water Utilites
What is the purpose of the role?
The field operations manager is responsible for leading and developing a team of field operatives to deliver excellent customer service and operational performance across our clean water network. As the field operations manager, you will split your time between the office and the field with your team, enabling you to provide direct support, engagement and performance management both as a team and on a one to one basis. You and your team will be the face of our business as you'll be working directly with customers / stakeholders on a daily basis. Therefore, acting as a role model and ensuring the team behaves in a manner representative of Thames Water's company values and professionalism is critical.
What makes this role unique?
The Infrastructure Alliance was formed in April 2015 and is a partnership between Thames Water, Kier, Clancy Docwra, Morrison Utility Services and J Murphy & Sons. This role will utilise your strong leadership and customer service skills as you will be leading a team of operatives. It offers a unique opportunity to work in a high profile role in operations, taking responsibility and accountability for the performance of the team whilst encompassing a large geographical area. Ensuring continuous improvement through new skills and ways of working, this is an essential role in maintaining morale and team performance. An exciting opportunity for anyone wishing to develop their career in operations and drive new processes, managing a team of operatives which mean you will directly influence others in achieving their potential.
What will this role involve?
Performance managing a field operations team to deliver operational performance and customer service targets.
Monitor and driving performance against key metrics to make sure all work is responded to in timely fashion.
Lead and develop technicians by setting measurable goals, holding team meetings, one to one’s, completing PDR process and creating individual development training plans.
Promote a culture of engagement and motivation within the team.
Conduct regular site visits to assess the quality of work being completed by your team.
Take team responsibility for safe working practices which comply with company procedures.
Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.
What are we looking for?
The ideal candidate will have experience in leading, developing and performance managing a field based operatives. Excellent communication and interpersonal skills are vital for this role and you must have an exceptional standard of organisation and be health, safety and wellbeing aware. You will be fully competent in use of Microsoft Office as well as planning and reporting software. Formal leadership and management qualifications are desirable (but not essential). Knowledge and understanding of the clean water network is desirable (although not essential) as well as the ability to converse with managers and stakeholders.
Thames Water information and salary details
This role is paying a salary of up to £38,000 depending on experience and will be based at Woodford WBS E17 however travel around your geographical area will be required. Thames Water is an equal opportunities employer; please help us maintain this by ensuring you omit your date of birth from your CV. Applications for each vacancy are considered in isolation and short listing is always based on how closely applications match the role profile for each vacancy
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Posted at 2018-02-17 19:01 Apply
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