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Operations manager at Thames Water Utilites in Woodford Green, United Kingdom Job Opportunity 2017

Operations manager Thames Water Utilites Woodford Green December 2017 - For those who have just managed to graduate from university, Thames Water Utilites provides you with the opportunity to join Thames Water Utilites. As the business continues to grow, it is important to get new talents as if you, who want to grow as a part of Thames Water Utilites. Any potential problems you will gain from your renowned company in Unites States, which is not just focused on economic expansion, but also social needs of each person. Take part in our dream to achieve you by giving a job application from Operations manager Thames Water Utilites Woodford Green and with the stages of the selection process, namely Selection Management, Psychological, Interview HOURS and Users, plus the Health Test.


Operations manager December 2017
Thames Water Utilites Woodford Green

What is the purpose of the role?
The field operations manager is responsible for leading and developing a team of field operatives to deliver excellent customer service and operational performance across our clean water network. As the field operations manager, you will split your time between the office and the field with your team, enabling you to provide direct support, engagement and performance management both as a team and on a one to one basis. You and your team will be the face of our business as you'll be working directly with customers / stakeholders on a daily basis. Therefore, acting as a role model and ensuring the team behaves in a manner representative of Thames Water's company values and professionalism is critical.
What makes this role unique?
The Infrastructure Alliance was formed in April 2015 and is a partnership between Thames Water, Kier, Clancy Docwra, Morrison Utility Services and J Murphy & Sons. This role will utilise your strong leadership and customer service skills as you will be leading a team of operatives. It offers a unique opportunity to work in a high profile role in operations, taking responsibility and accountability for the performance of the team whilst encompassing a large geographical area. Ensuring continuous improvement through new skills and ways of working, this is an essential role in maintaining morale and team performance. An exciting opportunity for anyone wishing to develop their career in operations and drive new processes, managing a team of operatives which mean you will directly influence others in achieving their potential.
What will this role involve?
Performance managing a field operations team to deliver operational performance and customer service targets.
Monitor and driving performance against key metrics to make sure all work is responded to in timely fashion.
Lead and develop technicians by setting measurable goals, holding team meetings, one to one’s, completing PDR process and creating individual development training plans.
Promote a culture of engagement and motivation within the team.
Conduct regular site visits to assess the quality of work being completed by your team.
Take team responsibility for safe working practices which comply with company procedures.
Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.
What are we looking for?
The ideal candidate will have experience in leading, developing and performance managing a field based operatives. Excellent communication and interpersonal skills are vital for this role and you must have an exceptional standard of organisation and be health, safety and wellbeing aware. You will be fully competent in use of Microsoft Office as well as planning and reporting software. Formal leadership and management qualifications are desirable (but not essential). Knowledge and understanding of the clean water network is desirable (although not essential) as well as the ability to converse with managers and stakeholders.
Thames Water information and salary details
This role is paying a salary of up to £38,000 depending on experience and will be based at Woodford WBS E17 however travel around your geographical area will be required. Thames Water is an equal opportunities employer; please help us maintain this by ensuring you omit your date of birth from your CV. Applications for each vacancy are considered in isolation and short listing is always based on how closely applications match the role profile for each vacancy

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Posted at 2017-11-24 21:28 Direction
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